SERVICE
Personalized Medical Coordination for global Patients
Visiting Korea From clinic selection to appointment scheduling, payment support, interpretation, and aftercare, KRACE safely manages the entire medical journey in Korea.
Necessity
Why is KRACE Service necessary?
Korea is known for its world-class healthcare.
However, for global patients, there are structural gaps
in the actual process of receiving medical care. These gaps go beyond simple inconvenience
— they can directly affect accessibility, trust, and overall safety throughout the medical journey.
KRACE
Structural Challenges Faced
by Global Patients
Medical information is fragmented and Korean-centered
global patients must interpret hospital, department, and treatment information across different standards and languages, and make decisions on their own.
The medical journey is disconnected
Clinic selection, scheduling, payment, treatment, and aftercare are not connected as a single, seamless process.
Non-medical communication burden is placed on the patient
Understanding medical explanations, coordinating schedules, asking about costs, and interpreting results often require patients to manage language barriers and time differences themselves.
Lack of support after treatment
After returning home, patients often experience gaps in follow-up care
with no clear channel for communication with the hospital.
Structural Challenges Faced
by Medical Provider
Additional operational burden for global patients
Consultation, scheduling, payment, communication, and aftercare must be handled using existing staff and systems.
Low conversion from inquiry to actual treatment
While inquiries increase, many patients
drop off
during information sharing and coordination stages.
Non-medical communication burden is placed on the patient
Understanding medical explanations, coordinating schedules, asking about costs, and interpreting results often require patients to manage language barriers and time differences themselves.
Solutions
How KRACE Solves This
KRACE manages the international medical journey step by step.
Step 1
Medical Matching
& Personalized Recommendations
KRACE analyzes the patient’s health condition, treatment goals, and travel schedule to recommend the most suitable Korean clinics and personalized treatment options.
Based on verified partner hospitals
Supported by real medical data and consultation experience
Step 2
Appointment, Scheduling
& Overseas Payment Support
From English-language appointment and schedule coordination to confirmation and overseas credit card payment, KRACE handles the entire process on behalf of the patient.
Resolves overseas payment issues
Eliminates time zone communication barriers
No direct handling required from the hospital
Step 3
Interpretation
& Multilingual Communication
English interpretation and multilingual communication are provided throughout the entire process.
English support as standard
Japanese and Chinese support available
when needed
Step 4
Aftercare
& Ongoing Medical Support
KRACE’s care continues even after treatment
is completed.
Post-treatment follow-up after returning home
English medical reports and result explanations
Ongoing communication with the hospital
for additional questions
Improvement
What changes when you work with KRACE
Change
Patients focus on care — not choice and paperwork
No need to struggle
with choosing a hospital
You don’t have to compare clinics or decide
on your own which hospital is best for you
in Korea.
No language anxiety
From consultations and treatment
explanations to follow-up questions,
everything is clearly communicated
in English.
Transparent pricing and secure payment
You receive a clear cost estimate
in advance, with secure
international payment support.
You are treated as a supported patient, not just a foreign visitor
A dedicated coordinator supports you from consultation through aftercare.
Change
Medical Institution focus on care— not operational burden
Reduced communication
workload for global patients
KRACE handles English consultations, scheduling, and inquiries, significantly reducing staff workload.
Separation of appointment, payment, and aftercare tasks
KRACE manages non-medical operations
so clinical workflows remain uninterrupted.
Higher conversion
from inquiry to treatment
Only suitable patients are matched, reducing unnecessary consultations and drop-offs.
A sustainable global patient acquisition system
Not one-time visits, but a long-term and consistent global patient channel.